The Hardest Part of Healthcare Often Happens Between Appointments.
Appointments can move quickly, leaving you with unfamiliar terminology, unanswered questions, and instructions you're expected to manage on your own.
You may be trying to coordinate testing, referrals, insurance approvals, surgery preparation, or follow-up care while still wondering whether you fully understand what is happening.
I help you organize the information, identify the right questions, and create a clear plan for what comes next.
You deserve to feel informed, prepared, and confident - not lost in the process.
SEE HOW I CAN HELPYou Don't Need Another Late-Night Internet Search.
You need someone who can help you make sense of what you already know and identify what you still need to ask.
Does any of this sound familiar?
✓ You left an appointment with more questions than answers
✓ You received a diagnosis but still don't understand your options or next steps
✓ You're preparing for surgery and aren't sure what to expect before, during, or after.
✓ You’re coordinating appointments, testing, referrals, and insurance requirements.
✓ You're advocating for someone you love while trying to manage your own fear and uncertainty.
✓ You want to ask better questions but you don't know where to begin.
If you recognize yourself here, you are not failing at healthcare. The system is complicated, appointments are short, and patients are often expected to manage complex information without enough guidance.
Healthcare navigation gives you dedicated time to slow everything down, organize what you know, and determine what needs to happen next.
How I Can Help You Navigate What Comes Next
Understanding a New Diagnosis
Preparing for Appointments
Preparing for Surgery and Recovery
Organizing Complex Care
Navigating Insurance and Access Barriers
Researching Options and Resources
Supporting a Loved One's Care
Healthcare navigation does not replace your medical team. It helps you make better use of the care and information already available to you.
Together, we will organize the details, identify unanswered questions, prepare for important conversations, and create a practical plan for what comes next.
You remain in control of your healthcare decisions. My role is to help you feel informed, prepared, and supported throughout the process.
VIEW NAVIGATION SERVICESHi, I’m Natalie — a Nurse Practitioner Who Knows How Complicated Healthcare Can Be.
I'm Natalie Badolato, a board-certified family nurse practitioner and CNOR-certified perioperative nurse. I work in acute care urology and robotic surgery, assisting with complex procedures and caring for patients throughout their hospital recovery.
My work and my experience navigating my husband's spine surgery showed me how much of healthcare happens between appointments. Patients and families are expected to manage unfamiliar information, insurance barriers, surgery preparation, and recovery without enough time or guidance.
I created this service to help adults organize the details, prepare meaningful questions, navigate barriers, and understand what needs to happen next.
I don't replace your healthcare providers or make decisions for you. I help you feel better prepared to participate in your own care.
Choose the Support You Need
Whether you have one focused concern or need help untangling a more complicated situation, we'll start with where you are and determine the clearest path forward.
PREOPERATIVE PREPARATION
30 minutes | $150
A focused session for adults preparing for surgery. We'll organize your questions, review areas that still need clarification, discuss practical preparation and recovery needs, and help you feel more prepared for what is next.
COMPREHENSIVE HEALTHCARE NAVIGATION
60-75 minutes | $350
Includes:
- Pre-session intake and review of relevant information
- An in-depth virtual navigation session
- Organization of your medical timeline, questions, and concerns
- Identification of barriers and unresolved next steps
- A personalized written navigation plan following the session
