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TERMS & CONDITIONS

Lustra Wellness & Rebalance, LLC

DBA Natalie Corinne

Effective Date: January 1, 2026

Contact: [email protected]

Address: 387 Fennec Loop, Conway, South Carolina

 

1. Acceptance of Terms

By accessing this website, purchasing any program, or engaging with any service offered by Lustra Wellness & Rebalance, LLC (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use immediately.

 

2. Eligibility

You must be at least 18 years old to access or use our website, coaching services, programs, or digital products.

 

3. Scope of Services

The Company provides:

  •   Relationship and communication coaching
  •   Educational content
  •   Digital products, workshops, and programs
  •   Personal development tools

All services are delivered exclusively in a coaching capacity.

We do not provide therapy, counseling, medical care, or clinical services.

 

4. Not Therapy or Mental Health Treatment

You acknowledge that:

  •   Our services are not therapy
  •   We do not diagnose, treat, or assess mental health conditions
  •   We do not provide crisis intervention
  •   No therapist‑client relationship is created

If you need mental health support, contact a licensed mental health professional or emergency services.

 

5. Not Medical Advice

You understand that:

  •   We do not provide medical advice
  •   We do not diagnose medical conditions
  •   We do not prescribe medication
  •   We do not offer medical treatment plans

Always consult a licensed medical provider before making decisions related to your health.

 

6. Not Acting in a Nurse Practitioner Capacity

Although the owner of the Company is a nurse practitioner, all services are provided solely as a coach.

No provider‑patient relationship is created.

 

7. Client Responsibility

You agree that:

  •   You are responsible for your own decisions, actions, and results
  •   You will use your own judgment and seek professional advice when appropriate
  •   You will not hold the Company liable for outcomes related to your personal choices

Coaching supports insight and communication skills, but implementation is your responsibility.

 

8. Payments, Billing & Refund Policy

All purchases are final.

No Refunds

We do not offer refunds for:

  •   Coaching services
  •   Digital products
  •   Programs
  •   Workshops
  •   Memberships

No Chargebacks

By purchasing, you agree not to initiate chargebacks.

Any chargeback attempt will be treated as a breach of these Terms.

 

9. Scheduling & Cancellations

If your service includes scheduled sessions:

  •   Cancellations must follow the policy outlined at purchase
  •   Missed sessions may be forfeited
  • The Company reserves the right to reschedule when necessary

 

10. Intellectual Property

All content — including coaching materials, videos, worksheets, branding, copy, and digital products — is the exclusive property of the Company.

You may not:

  •   Copy
  •   Reproduce
  •   Distribute
  •   Share
  •   Sell
  •   Modify
  •   Claim as your own

Unauthorized use is strictly prohibited.

 

11. Confidentiality

We maintain the confidentiality of client communications to the extent permitted by law.

Confidentiality does not apply when:

  •   Required by law
  •   There is risk of harm to yourself or others

• Fraud, abuse, or illegal activity is suspected

 

12. Technology & Communication Disclaimer

You understand that:

  • Email, messaging, and video platforms may not be fully secure
  • Technical issues may occur
  • The Company is not responsible for interruptions, delays, or data loss

 

13. Testimonials & Marketing Permissions

Testimonials reflect individual experiences and are not guarantees of results.

By participating in services, you may be invited — but never required — to share feedback or wins.

With your consent, anonymized or approved testimonials may be used for marketing.

 

14. Community Conduct

If you participate in any group program, membership, or community space, you agree to:

  •   Maintain respect
  •   Protect confidentiality
  •   Avoid harassment, discrimination, or disruptive behavior

We reserve the right to remove participants who violate community standards.

 

15. No Guarantees

We do not guarantee:

  •   Specific outcomes
  •   Relationship results
  •   Emotional changes
  •   Business or personal success

Your results depend on your effort, circumstances, and personal readiness.

 

16. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for:

  •   Direct, indirect, incidental, or consequential damages
  •   Losses arising from decisions you make
  •   Actions taken based on our content or coaching
  •   Delays, interruptions, or errors in website performance

Your use of our services is voluntary and at your own risk.

 

17. Termination of Services

We reserve the right to terminate services or deny access to programs at our discretion, including for:

  •   Violations of these Terms
  •   Disruptive behavior
  •   Safety concerns
  •   Non‑payment

No refunds will be issued upon termination.

 

18. Governing Law

These Terms are governed by the laws of the State of South Carolina.

Any disputes shall be resolved exclusively in South Carolina courts.

 

19. Changes to Terms

We may update these Terms at any time.

Changes will be posted with an updated effective date.

 

20. Contact Information

For questions about these Terms & Conditions, contact:

Lustra Wellness & Rebalance, LLC

DBA Natalie Corinne

Email: [email protected]

Address: 387 Fennec Loop, Conway, South Carolina